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The Services are intended for individuals who visit this Site (each person, a “visitor”) and for visitors who register for and take a BLOOMBERG EXAM PREP course (each person, a “course participant”). Bloomberg, in its sole discretion, shall determine the intended and acceptable uses of the Services. You acknowledge that the Services are provided for information purposes only.
You represent, warrant, and covenant that you have completed any registration process necessary to use this Site, if required. If you are a user of the Services as set forth in this Section 1, then at any time you no longer satisfy this provision, you must immediately cease using the Services. You shall comply with all other applicable terms and conditions of use set forth in connection with the Services, including, but not limited to, conduct rules for course participants presented at the time a course participant takes a BLOOMBERG EXAM PREP course and additional terms and conditions set forth on the Site.
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b) Course Participants. Bloomberg grants to you a nonexclusive, nontransferable, and limited license to Use the Services only for your personal use and benefit in order to register for and take a BLOOMBERG EXAM PREP course. You shall not Use the Services other than as expressly permitted in the TOS as applicable to course participants. If you are a course participant, you are authorized to view a single copy of the material on the Services solely for your personal, noncommercial use. If Bloomberg expressly permits downloading of the material on the Services, you are authorized to download a single copy of the material on the Services solely for your personal, noncommercial use. If you qualify for Pass Protection, as determined in Bloomberg’s sole discretion, you are authorized to view and/or download an additional copy of the material on the Services solely for your personal, noncommercial use. The Services, including any information contained therein, are solely and exclusively for your use and shall not be used for any illegal purpose or in any manner inconsistent with the provisions of the TOS. You acquire absolutely no rights or licenses in or to the Services and materials contained within the Services other than the limited right to utilize the Services in accordance with the TOS.
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Any components of the Service that are provided for free shall only be available to you while your account is valid and accessible, unless explicitly stated otherwise. All promotions expire 30 days following their announcement, unless explicitly stated otherwise.
For all payments processed, including scheduled payments and those made by Bloomberg on your behalf, any amount refunded to you will be in USD equal to the amount received by Bloomberg Exam Prep less any credit card fees as laid out in the TOS. This refunded amount may be more or less in your local currency than the amount you made upon payment, and this is outside of Bloomberg’s control. By agreeing to a refund, you waive the right to receive more in USD than the original payment if the exchange rate from USD to your local currency has increased since the original payment, and Bloomberg waives the right to refund less in USD than the original payment if the exchange rate from USD to your local currency has decreased since the original payment.
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c) Audit and Monitoring. Bloomberg reserves the right periodically to audit and monitor (physically or electronically) the use of the Services to ensure compliance with the TOS and to maintain and improve the provision of the Services.
a) No Endorsement or Solicitation. Nothing on the Site or otherwise in connection with the Services shall be considered an endorsement or representation with respect to the business practices, products, services, or otherwise of any user or third party. You acknowledge that: (i) the Services may include certain information taken from third party sources; (ii) the provision of certain parts of the Services are subject to the terms and conditions of other agreements to which Bloomberg is a party; and (iii) none of the information contained on the Site constitutes a solicitation, offer, opinion, or recommendation by Bloomberg to buy or sell any security, or to provide legal, tax, accounting, or investment advice or services regarding the profitability or suitability of any security or investment, or any educational or career services.
b) The BLOOMBERG EXAM PREP course is not an accredited program and is provided for informational purposes only. You understand, acknowledge, and agree that Bloomberg does not represent or warrant that the BLOOMBERG EXAM PREP course conforms with any educational or testing standards or qualifications prescribed by any private or governmental entity.
c) You acknowledge that the information provided in the Services is not intended for use by, or distribution to, any person or entity in any jurisdiction or country where such use or distribution would be contrary to law or regulation or subject Bloomberg or its affiliates to any liability or cause them to violate any law or regulation.
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Bloomberg and its affiliates are not responsible or liable for any unauthorized access to or use of your personally identifiable information obtained or maintained. By accessing the Services, you acknowledge and agree to this disclaimer of liability. If you do not agree, you should not access or use the Services.
Bloomberg does not warrant that the Services are compatible with your equipment or that the Services, or that any electronic communications sent by Bloomberg or its affiliates, are or will be free of errors or viruses, worms or “Trojan horses,” or any other harmful, invasive, or corrupted files, and Bloomberg and its affiliates are not liable for any damage you may suffer as a result of such destructive features. None of Bloomberg, its affiliates, or their respective suppliers and third-party agents shall have any responsibility or liability, contingent or otherwise, for any injury or damages, whether caused by the negligence of Bloomberg, its affiliates, any of their respective employees, subcontractors, agents or equipment vendors, or otherwise, arising in connection with the Services, or for any lost profits, losses, incidental, consequential, special, punitive, or exemplary damages or for any claim against you by any other party, even if Bloomberg has been advised specifically of the possibility of such damages. None of Bloomberg, its affiliates, or their respective suppliers guarantees the accuracy, correctness, completeness, quality, or timeliness of the Services or any programs, data, or other information furnished in connection therewith. You are solely responsible for the accuracy and adequacy of the data and information you use and the resultant output thereof. NEITHER BLOOMBERG NOR ITS AFFILIATES MAKES ANY REPRESENTATIONS OR GUARANTEES REGARDING THE TRUTHFULNESS, ACCURACY, LEGALITY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY INFORMATION PROVIDED BY USERS OF THE SERVICES, USERS OF OTHER BLOOMBERG PRODUCTS AND SERVICES, OR OF ANY OTHER FORM OF COMMUNICATION ENGAGED IN BY SUCH USERS.
Notwithstanding anything to the contrary set forth herein, to the maximum extent permitted by law, none of Bloomberg, its affiliates, or their respective suppliers shall, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, delays, errors, or interruptions in the Services from whatever cause, or any loss or damage arising therefrom or occasioned thereby, or by reason of any nonperformance. Bloomberg does not control the content of other web sites, services, goods, or advertisements that may be linked to the Services and therefore is not responsible for the availability, content, or accuracy of linked web sites, services, goods, or advertisements and does not make any endorsement, express or implied, of any web sites, services, goods or advertisements that may be linked to the Services. Bloomberg is not responsible for the reliability or continued availability of the services, communications media, and equipment you use to access the Services. You understand that Bloomberg may choose at any time to inhibit or prohibit the content of the Services from being accessed.
YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO ANY DECISIONS OR ADVICE MADE OR GIVEN AS A RESULT OF THE USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION OBTAINED THROUGH THE SERVICES SUCH AS THE DATA.
Notwithstanding anything to the contrary in the TOS, to the extent permitted by law, the aggregate liability of Bloomberg and its affiliates arising in connection with the TOS and the Services for damages, regardless of the form of the action, in no event shall exceed the amount paid by you, if any, for accessing the Site and the Services, and this shall be your exclusive remedy. Notwithstanding the foregoing, the TOS, shall not limit any liability for death or personal injury directly resulting from negligence if and to the extent such limitation would violate applicable law. No action, regardless of form, arising out of or pertaining to the Services may be brought by you more than one year after the cause of action has accrued.
e) Indemnification. (i) You agree, at your own expense, to indemnify, defend, and hold harmless Bloomberg, its suppliers, agents, directors, officers, employees, representatives, successors, and assigns from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ and experts’ fees, arising out of or in connection with the Services, or any links on the Services, including, but not limited to: (i) your use or someone using your computer’s use of the Services; (ii) use by someone using your account; (iii) a violation of the TOS by you or anyone using your computer (or account, where applicable); (iv) a claim that any use of the Services by you or someone using your computer (or account, where applicable) infringes any intellectual property right of any third party, or any right of privacy or publicity, is libelous or defamatory, or otherwise results in injury or damage to any third party; (v) any deletions, additions, insertions or alterations to, or any unauthorized use of, the Services by you or someone using your computer (or account, where applicable); (vi) any misrepresentation or breach of representation or warranty made by you contained herein; or (vii) any breach of any covenant or agreement to be performed by you hereunder. You agree to pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by or in connection with or arising from any such claim, suit, action, or proceeding attributable to any such claim. Bloomberg reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Bloomberg in asserting any available defense. You acknowledge and agree to pay Bloomberg’s reasonable attorneys’ fees incurred in connection with any and all lawsuits brought against you by Bloomberg under the TOS and any other terms and conditions of service on this site, including, without limitation, lawsuits arising from your failure to indemnify Bloomberg pursuant to the TOS. (ii) In the event you have a dispute with one or more users, you release Bloomberg, its affiliates, or their respective suppliers from all claims, demands, and damages (actual and consequential and direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes or contact.
f) Force Majeure. No party shall be liable to the other for any default resulting from force majeure, which shall be deemed to include any circumstances beyond the reasonable control of the party or parties affected.
g) Remedies. If you breach or threaten to breach any provision of the TOS, Bloomberg shall be entitled to seek injunctive relief to enforce the provisions hereof, but nothing herein shall preclude Bloomberg from pursuing any action or other remedy for any breach or threatened breach of these TOS, all of which shall be cumulative. If Bloomberg prevails in any such action, Bloomberg shall be entitled to recover from you all reasonable costs, expenses, and attorneys’ fees incurred in connection therewith. Bloomberg retains the right temporarily or permanently to block access to the Services if Bloomberg, in its sole discretion, believes the Services have been or may be used for an improper purpose or in violation of the terms of the TOS or the rights of any third party.
h) Third-Party Communications. Bloomberg disclaims all liability for any third-party communication you may receive or any actions you may take or refrain from taking as a result of any communication directed to you from any third party, directly or indirectly in connection with this Site and the Services provided herein (“Third-Party Communication”). You are solely responsible for assessing and verifying the identity and trustworthiness of the source and content of any Third-Party Communication. Bloomberg assumes no responsibility for verifying, and makes no representations or warranties regarding, the identity or trustworthiness of the source or content of any Third-Party Communication.
You recognize that Bloomberg, its affiliated entities, their suppliers, and their affiliated entities (together, the “Covered Entities”) each have rights with respect to the Services, including the software, data, information, and other items provided by Bloomberg and its affiliated entities by reason of your use of the Services. Section 6 shall be for the benefit of the Covered Entities and the respective affiliates, successors, assigns, officers, directors, employees, and representatives of the Covered Entities. The term “Bloomberg” as used in Section 6 hereof includes all the Covered Entities.
a) If you are a visitor, you may terminate the TOS immediately upon written notice to Bloomberg if you also discontinue your access to and cease to Use the Services and destroy or purge all materials obtained from the Services.
b) If you are a course participant, the TOS shall be effective from the date on which you create your account and shall continue in full force as long as you have an active plan (the “Test Prep Term”) unless earlier terminated in accordance with the following: (i) you may terminate the TOS immediately upon written notice to Bloomberg; (ii) Bloomberg may terminate the TOS at any time upon not less than 30 days’ prior written notice; and (iii) notwithstanding the foregoing (ii), Bloomberg may terminate the TOS immediately upon written notice if you breach any of the terms of the TOS. For the avoidance of doubt, the Test Prep Term shall not automatically renew. Notwithstanding the foregoing, if you qualify for Pass Insurance or a Score Guarantee, as determined in Bloomberg’s sole discretion, Bloomberg may agree to extend the Test Prep Term.
If the length of a plan is not explicitly defined, it will be valid for 12 months from the date of payment.
If you subscribe to the Services with a scheduled payment and accept the TOS, you authorize Bloomberg to charge your payment method at the beginning of your Test Prep Term; provided that, if Bloomberg offers you a Free Trial and you do not provide notice to Bloomberg prior to the end of the Free Trial term of your election not to continue Use of the Services after expiration of the Free Trial term, you authorize Bloomberg to charge your payment method for any scheduled payment at the end of your Free Trial.
c) If you have purchased a bundle of courses, you may start using each of the included courses at any time during the bundle validity. The Test Prep Term shall apply to each individual course in accordance with Section 8(b).
d) Notwithstanding anything to the contrary in the TOS, Bloomberg reserves the right to terminate the TOS, or suspend or terminate your access to and use of the Services, or any portion thereof, in its sole discretion, at any time without notice and effective immediately. The TOS and your access to the Services will terminate immediately without notice from Bloomberg if you, in Bloomberg’s sole discretion, fail to comply with any provision of the TOS. Bloomberg shall not be liable to you or any third party for the termination or suspension of the Services or any claims related to the termination or suspension of the Services.
e) Upon termination of the TOS for any reason whatsoever, you shall discontinue your access to and cease to use the Services and destroy or purge all materials obtained from the Services, and Bloomberg shall have the right to remove any or all of the equipment provided as part of the Services.
The TOS is made under and shall be governed by and construed in accordance with the laws of the United States and the State of New York, without giving effect to conflicts-of-law principles thereof, and you agree to submit to the exclusive jurisdiction of the federal and state courts located in New York County, New York, in connection with any matters arising out of this TOS and not to assert a defense of forum non conveniens, sovereign immunity, Act of State, or analogous doctrines in connection with any such action.
Those who choose to access the Services do so on their own initiative and are responsible for compliance with all applicable laws. By accessing the Services, you represent and warrant that you are not (a) located in, or a national or resident of, any country that is subject to U.S. trade sanctions administered by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”) that prohibit the export of U.S. services, or (b) a person or entity named on OFAC’s List of Specially Designated Nationals and Blocked Persons (the “SDN List”) or acting on behalf of any person or entity on the SDN List.
To the extent that any software is made available as part of the Services, such software is subject to U.S. export controls and may not be downloaded, exported, or re-exported: (i) into (or to a national or resident of) Cuba, Iran, North Korea, Sudan, Syria, or any other country with respect to which the United States maintains trade sanctions prohibiting the shipment of goods; or (ii) to anyone on or acting on behalf of an entity on the SDN List or the U.S. Commerce Department’s Denied Persons List or Entities List (together referred to as “U.S. Prohibited Party Lists”). By downloading or using such software, you represent and warrant that you are not (a) located in or a national or resident of any country noted above that is subject to U.S. trade sanctions or (b) on any U.S. Prohibited Party List or acting on behalf of any person or entity on any such list.
The TOS, the documents and policies incorporated herein, either in their entirety or by explicit reference, and any other applicable terms and conditions set forth in connection with the Services, constitute the entire agreement between you and Bloomberg and govern your use of the Services. If any provision of the TOS is found invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the other provisions of the TOS will remain in force. Bloomberg’s failure to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision unless acknowledged and agreed by Bloomberg in writing.
You agree that Bloomberg has the right to change the content or technical specifications of any aspect of the Services at any time at Bloomberg's sole discretion. You further agree that such changes may result in your being unable to access the Services. The section titles in the TOS are used solely for the convenience of you and Bloomberg and have no legal or contractual significance. Sections 2, 3(e), 3(f), 4 (with respect to fees incurred prior to termination), and 6 through 15 shall survive any termination of the TOS.
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Bloomberg at its sole discretion may offer Pass Insurance to certain customers for certain exams (each an “Applicable Exam”). You are not eligible for Pass Insurance if you have registered for the Services via any limited-time offer that doesn’t explicitly include Pass Insurance, or via an offer which isn’t available for the general public, such as corporate signup offers. You are not eligible for Pass Insurance if you have received complimentary access to the Services. You must make a Pass Insurance claim within 30 days after the publishing date of the results for the exam to which your Pass Insurance applied (the “Eligibility Period”). If you do not submit a claim within such a 30-day period, you will lose all eligibility for any Pass Insurance benefits for the Applicable Exam.
Bloomberg may at its sole discretion void your Pass Insurance if it reasonably believes that you have violated the TOS. In particular, the Pass Insurance will be voided if you did not complete at least 95% of the exam prep course and all simulation exams or if Bloomberg believes you have used any automated means (such as scripts) to access the Services, have allowed anyone other than yourself to access the Services through your account, or have used the Services in some abnormal way that isn’t reasonable for genuine students, such as rapidly/randomly clicking through lessons/questions or identifying correct answers by accessing the program code.
Any CFA students eligible for Pass Insurance (meaning you met all requirements and failed to pass the applicable exam) will be entitled to receive a free Account Renewal for 9 months. Such students are only eligible for a single 9-month renewal per level, after which any extensions would need to be purchased. An Account Renewal includes a reset of course progress and practice exams for the course the Pass Insurance applies to. Tutoring sessions, Ask-a-tutor, and essays are not reset.
To request a Free Account Renewal, you must submit a Pass Insurance claim to support@bloombergprep.com within the Eligibility Period. Your claim must grant us access to your online exam results by providing the details required for viewing your exam results on the website of the Applicable Exam. Any offers that require completion of the course and/or submitting of the exam results are based on the premise, as a material term, that such data (although typically used in an anonymized fashion) is highly valuable to us and account for at least some, if not all, of the discount/refund.
From time to time we may offer a ‘money back guarantee’ (a “Guarantee”), entitling you to choose between a Free Account Renewal (as detailed above) and a refund of the initial fee you paid for the Services.
To be eligible for this Guarantee you must:
a) Start using the Services no less than 10 weeks before the Applicable Exam; and
b) Reach at least 95% progress through the exam prep course by the day preceding your exam date (you can view your course progress percentage at any time on your course dashboard); and
c) Take all of the simulation exams available to you by the day preceding your exam date; and
d) Schedule and attend all tutoring sessions available to you by the day preceding your exam date; and
e) Grant us access to your online exam results by submitting an email to support@bloombergprep.com including the details required for viewing your exam results on the website of the Applicable Exam; and
f) Fully comply with this TOS. To remove all possible doubt, any unrealistically rapid and/or random progression through the content is a violation of the TOS and voids the eligibility for any Guarantee.
You acknowledge that your completion of at least 95% of the exam prep course and submission of the details required for viewing your exam results are highly valuable to Bloomberg as part of our efforts to constantly improve the exam prep course and are your consideration for our Guarantee offer. You further acknowledge and agree that our Guarantee offer is conditioned upon your completion of the exam prep course and submission of the exam results to Bloomberg during the Eligibility Period.
Any Guarantee will be a one-time offer and cannot be repeated for that exam level even if you continue to use the Services after the failed exam. Any Guarantee cannot be combined with other Pass Insurance benefits, such as a Free Account Renewal. Bloomberg shall have no obligation to provide any refund under any Guarantee if Bloomberg believes, in good faith, that you have not provided accurate information or you have not complied with all conditions of such Guarantee.
You are not eligible for a Guarantee if you have registered for the Services via any limited-time and/or personal offer that doesn’t explicitly include a Guarantee, or via an offer which isn’t available to the general public, such as corporate subscriptions. You must make a Guarantee claim within 30 days from the publishing date of the results of the exam for which your subscription was valid. If you do not submit a claim within such 30-day period, you will lose eligibility for a refund under the Guarantee. To submit a Guarantee claim, submit to us your official exam results by email to support@bloombergprep.com. As part of the Guarantee claim process, you may additionally be required to answer a short online survey conducted by Bloomberg. Bloomberg may at its sole discretion void your Guarantee privileges if it reasonably believes that you have violated this TOS.
Only the initial fee you paid for the Services may be eligible for a Guarantee. If you extend or upgrade your plan, and qualify for a Guarantee, you will not be refunded any fees you paid for such extension or upgrade.
If you have purchased a bundle of courses and you become entitled for a refund of one of the included courses, your refund shall be prorated and equal to the initial fee you have paid for the bundle, multiplied by the regular price of said course, and divided by the sum of regular prices of all courses included in the bundle. If you have received one or more courses for free as part of a promotion or a custom plan, only the courses for which you paid shall be eligible for a refund.
Refunds will be given via the same payment method used to make your original payment. However, if you submitted a valid claim more than 11 months following your first payment, and you have paid using a credit card, Bloomberg may be unable to reverse the original payment. In such a case, Bloomberg will be entitled to offer you the choice between receiving a direct bank deposit, less a $50 processing fee, or the full amount via a popular gift card selected by Bloomberg (such as an Amazon.com gift card). If Bloomberg notifies you that you have such a choice, you must respond with your choice within 30 days or you will lose the eligibility for any refund. In addition, if your original payment was made by credit card, the amount to be refunded shall be reduced by 3.9% due to the original fees retained by the credit card processor.
From time to time, we may offer a partial or full exam fee refund (a “Refund”) to certain customers.
Any claim that you make for a Guarantee, either for the money-back option or for a Free Account Renewal, voids your eligibility for a Refund.
You are not eligible for a Refund if you have registered for the Services via any limited-time and/or personal offer that doesn’t explicitly include a Refund, or via an offer which isn’t available to the general public, such as corporate subscriptions. You are not eligible for a Refund if you have received complimentary access to the Services. You must make a Refund claim within 30 days from the publishing date of the results of the exam for which your subscription was valid. If you do not submit a claim within such a 30-day period, you will lose eligibility for a Refund. To submit a Refund claim, submit to us your official exam results by email to support@bloombergprep.com. As part of the Refund claim process, you may additionally be required to answer a short online survey conducted by Bloomberg. Bloomberg may at its sole discretion void your Refund privileges if it reasonably believes that you have violated this TOS.
Refunds will be given via the same payment method used to make your original payment. However, if you submitted a valid claim more than 11 months following your first payment, and you have paid using a credit or debit card, Bloomberg may be unable to reverse the original payment. In such a case, Bloomberg will be entitled to offer you the choice between receiving a direct bank deposit, less a $50 processing fee, or the full amount via a popular gift card selected by Bloomberg (such as an Amazon.com gift card). If we notify you that you have such a choice, you must respond with your choice within 30 days or you will lose the eligibility for any refund.
From time to time we may offer Enhanced Pass Insurance wherein you may be eligible to receive a gift card (a “Card”) in addition to the Guarantee. The Card shall be of such amount and for use with such vendor as indicated in the applicable promotion.
To be eligible to receive a Card you must satisfy each of the following conditions:
a) Be eligible for Pass Insurance.
b) Pay the full retail price for all of the courses you have purchased from Bloomberg, except if explicitly otherwise provided by the promotion terms.
c) Have met all of the specific promotion terms, including submitting to customer support the appropriate promotion code by the defined deadline.
d) Notify us, in the event that you have received Enhanced Pass Insurance at the time of purchasing more than one course from us (e.g. purchasing a course bundle), to which of such courses you would like the Enhanced Pass Insurance to apply. Only a single course from each purchase may be eligible for Enhanced Pass Insurance. If you do not notify us at the time of submitting your promotion code, the Enhanced Pass Insurance will automatically apply to the most advanced course you have purchased with us.
e) Have not previously received any Card from us, for any course.
f) Submit to us proof of making a non-refundable payment of the exam fees for a subsequent attempt at the exam for which you had Enhanced Pass Insurance and the results of such an exam.
g) Provide us with full and valid details for sending you the Card (such as your Amazon account email for Amazon gift cards.)
Bloomberg at its sole discretion may offer a Score Guarantee to certain customers for certain exams (each an “Applicable Exam”). The details for Score Guarantees for individual courses are included as separate sections below. You are not eligible for a Score Guarantee if you have registered for the Services via any limited-time offer that doesn’t explicitly include a Score Guarantee, or via an offer which isn’t available for the general public, such as corporate signup offers. You are not eligible for a Score Guarantee if you have received complimentary access to the Services. You must make a Score Guarantee claim within 30 days after the publishing date of the results for the exam to which your Score Guarantee applied (the “Eligibility Period”). If you do not submit a claim within such a 30-day period, you will lose all eligibility for any Score Guarantee benefits for the Applicable Exam.
Bloomberg may at its sole discretion void your Score Guarantee if it reasonably believes that you have violated the TOS. In particular, the Score Guarantee will be voided if you did not complete at least 95% of the exam prep course and all simulation exams or if Bloomberg believes you have used any automated means (such as scripts) to access the Services, have allowed anyone other than yourself to access the Services through your account, or have used the Services in some abnormal way that isn’t reasonable for genuine students, such as rapidly/randomly clicking through lessons/questions or identifying correct answers by accessing the program code.
Students who are eligible for a Score Guarantee (meaning you met all requirements and failed to achieve the score or score increase specified by the Guarantee) will be entitled to receive a free Account Renewal and extension equal to the original length of their purchased plan. An Account Renewal includes a reset of course progress and practice exams for the course the Score Guarantee applies to. Tutoring sessions, Ask-a-tutor, and essays are not reset.
To request a Free Account Renewal, you must submit a Score Guarantee claim to support@bloombergprep.com within the Eligibility Period. Your claim must grant us access to your online exam results by providing the details required for viewing your exam results on the website of the Applicable Exam. Any offers that require completion of the course and/or submitting of the exam results are based on the premise, as a material term, that such data (although typically used in an anonymized fashion) is highly valuable to us and account for at least some, if not all, of the discount/refund.
From time to time we may offer a “money back guarantee”, entitling you to choose between a Free Account Renewal (as detailed above) and a refund of the initial fee you paid for the Services.
To be eligible for this Money Back Guarantee you must:
a) Start using the Services no less than 10 weeks before the Applicable Exam; and
b) Reach at least 95% progress through the exam prep course by the day preceding your exam date (you can view your course progress percentage at any time on your course dashboard); and
c) Take all of the simulation exams available to you by the day preceding your exam date; and
d) Schedule and attend all tutoring sessions available to you by the day preceding your exam date; and
e) Grant us access to your online exam results by submitting an email to support@bloombergprep.com including the details required for viewing your exam results on the website of the Applicable Exam; and
f) Fully comply with this TOS. To remove all possible doubt, any unrealistically rapid and/or random progression through the content is a violation of the TOS and voids the eligibility for any Money Back Guarantee.
You acknowledge that your completion of at least 95% of the exam prep course and submission of the details required for viewing your exam results are highly valuable to Bloomberg as part of our efforts to constantly improve the exam prep course and are your consideration for our Money Back Guarantee offer. You further acknowledge and agree that our Money Back Guarantee offer is conditioned upon your completion of the exam prep course and submission of the exam results to Bloomberg during the Eligibility Period.
Any Money Back Guarantee will be a one-time offer and cannot be repeated even if you continue to use the Services after taking the Applicable Exam. Any Money Back Guarantee cannot be combined with other Score Guarantee benefits, such as a Free Account Renewal. Bloomberg shall have no obligation to provide any refund under any Money Back Guarantee if Bloomberg believes, in good faith, that you have not provided accurate information or you have not complied with all conditions of such Money Back Guarantee.
You are not eligible for a Money Back Guarantee if you have registered for the Services via any limited-time and/or personal offer that doesn’t explicitly include a Money Back Guarantee, or via an offer which isn’t available to the general public, such as corporate subscriptions. You must make a Money Back Guarantee claim within 30 days from the publishing date of the results of the exam for which your subscription was valid. If you do not submit a claim within such 30-day period, you will lose eligibility for a refund under the Money Back Guarantee. To submit a Money Back Guarantee claim, submit to us your official exam results by email to support@bloombergprep.com. As part of the Money Back Guarantee claim process, you may additionally be required to answer a short online survey conducted by Bloomberg. Bloomberg may at its sole discretion void your Money Back Guarantee privileges if it reasonably believes that you have violated this TOS.
Only the initial fee you paid for the Services may be eligible for a Money Back Guarantee. If you extend or upgrade your plan, and qualify for a Money Back Guarantee, you will not be refunded any fees you paid for such extension or upgrade.
If you have purchased a bundle of courses and you become entitled for a refund of one of the included courses, your refund shall be prorated and equal to the initial fee you have paid for the bundle, multiplied by the regular price of said course, and divided by the sum of regular prices of all courses included in the bundle. If you have received one or more courses for free as part of a promotion or a custom plan, only the courses for which you paid shall be eligible for a refund.
Refunds will be given via the same payment method used to make your original payment. However, if you submitted a valid claim more than 11 months following your first payment, and you have paid using a credit card, Bloomberg may be unable to reverse the original payment. In such a case, Bloomberg will be entitled to offer you the choice between receiving a direct bank deposit, less a $50 processing fee, or the full amount via a popular gift card selected by Bloomberg (such as an Amazon.com gift card). If Bloomberg notifies you that you have such a choice, you must respond with your choice within 30 days or you will lose the eligibility for any refund. In addition, if your original payment was made by credit card, the amount to be refunded shall be reduced by 3.9% due to the original fees retained by the credit card processor.
From time to time, we may offer a partial or full exam fee refund (a “Refund”) to certain customers.
Any claim that you make for a Money Back Guarantee, either for the money-back option or for a Free Account Renewal, voids your eligibility for a Refund.
You are not eligible for a Refund if you have registered for the Services via any limited-time and/or personal offer that doesn’t explicitly include a Refund, or via an offer which isn’t available to the general public, such as corporate subscriptions. You are not eligible for a Refund if you have received complimentary access to the Services. You must make a Refund claim within 30 days from the publishing date of the results of the exam for which your subscription was valid. If you do not submit a claim within such a 30-day period, you will lose eligibility for a Refund. To submit a Refund claim, submit to us your official exam results by email to support@bloombergprep.com. As part of the Refund claim process, you may additionally be required to answer a short online survey conducted by Bloomberg. Bloomberg may at its sole discretion void your Refund privileges if it reasonably believes that you have violated this TOS.
Refunds will be given via the same payment method used to make your original payment. However, if you submitted a valid claim more than 11 months following your first payment, and you have paid using a credit or debit card, Bloomberg may be unable to reverse the original payment. In such a case, Bloomberg will be entitled to offer you the choice between receiving a direct bank deposit, less a $50 processing fee, or the full amount via a popular gift card selected by Bloomberg (such as an Amazon.com gift card). If we notify you that you have such a choice, you must respond with your choice within 30 days or you will lose the eligibility for any refund.
From time to time we may offer Enhanced Score Guarantee wherein you may be eligible to receive a gift card (a “Card”) in addition to the Guarantee. The Card shall be of such amount and for use with such vendor as indicated in the applicable promotion.
To be eligible to receive a Card you must satisfy each of the following conditions:
a) Be eligible for a Score Guarantee.
b) Pay the full retail price for all of the courses you have purchased from Bloomberg, except if explicitly otherwise provided by the promotion terms.
c) Have met all of the specific promotion terms, including submitting to customer support the appropriate promotion code by the defined deadline.
d) Notify us, in the event that you have received Enhanced Score Guarantee at the time of purchasing more than one course from us (e.g. purchasing a course bundle), to which of such courses you would like the Enhanced Score Guarantee to apply. Only a single course from each purchase may be eligible for Enhanced Score Guarantee. If you do not notify us at the time of submitting your promotion code, the Enhanced Score Guarantee will automatically apply to the most advanced course you have purchased with us.
e) Have not previously received any Card from us, for any course.
f) Submit to us proof of making a non-refundable payment of the exam fees for a subsequent attempt at the exam for which you had Enhanced Score Guarantee and the results of such an exam.
g) Provide us with full and valid details for sending you the Card (such as your Amazon account email for Amazon gift cards.)
In order to be eligible for a score guarantee, you need to establish a baseline score against which the guaranteed increase can be applied. There are two options for establishing a baseline score:
Students enrolled in the GMAT Complete, Premium, or Ultimate plan are guaranteed the score improvements based on their plan and score distribution in the table below. Score guarantees are periodically updated at the company’s discretion, and the score guarantee in place at the time of the student’s official GMAT exam in the course will be the one used in evaluating any refund requests.
| Total Score | Percentile |
|---|---|
| 800 | 99% |
| 790 | 99% |
| 780 | 99% |
| 770 | 99% |
| 760 | 99% |
| 750 | 98% |
| 740 | 97% |
| 730 | 96% |
| 720 | 94% |
| 710 | 91% |
| 700 | 88% |
| 690 | 85% |
| 680 | 81% |
| 670 | 80% |
| 660 | 76% |
| 650 | 72% |
| 640 | 66% |
| 630 | 64% |
| 620 | 61% |
| 610 | 57% |
| 600 | 53% |
| 590 | 49% |
| 580 | 46% |
| 570 | 42% |
| 560 | 39% |
| 550 | 36% |
| 540 | 34% |
| 530 | 30% |
| 520 | 28% |
| 510 | 26% |
| 500 | 24% |
| 490 | 22% |
| 480 | 20% |
| 470 | 18% |
| 460 | 16% |
| 450 | 14% |
| 440 | 13% |
| 430 | 12% |
| 420 | 11% |
| 410 | 10% |
| 400 | 9% |
| 390 | 8% |
| 380 | 7% |
| 370 | 6% |
| 360 | 6% |
| 350 | 5% |
| 340 | 4% |
| 330 | 4% |
| 320 | 3% |
| 310 | 3% |
| 300 | 2% |
| 290 | 2% |
| 280 | 2% |
| 270 | 2% |
| 260 | 2% |
| 250 | 1% |
| 240 | 1% |
| 230 | 1% |
| 220 | 1% |
| 210 | 0% |
| 200 | 0% |
Example of how to use this table:
In order to be eligible for a score guarantee, you need to establish a baseline score against which the guaranteed increase can be applied. There are two options for establishing a baseline score:
Users who sign up for the COVID-19 Assistance Plan between March 27, 2020 and July 25, 2022 are eligible to receive free access to the Endurance plan for the CFA Level I and Level II, as well as for any plan of their choice for the CFA Level III, subject to full compliance with these TOS, including but not limited to the specific terms below.
Bloomberg may at its sole discretion void your eligibility and close your account if it reasonably believes that you have violated the TOS. In particular, your account will be closed if Bloomberg believes you have attempted to transfer control of your account to anyone other than yourself or attempted to sell, rent, or otherwise monetize the free access to the Services that you have received.
In order to activate your account at the end of the Free Trial, you shall be required to pay a deposit based on the regular price of the Level III plan that you chose during your sign up. You may modify your choice of Level III plan at any time before the end of your Free Trial, by emailing support@bloombergprep.com. You are required to pay the deposit at the time your Free Trial ends.
Subject to your completion of the courses for all three Levels under the same eligibility terms as of the Pass Insurance Money Back Guarantee above (excluding the condition of having failed any exam), and subject to you sending to Bloomberg (by email to support@bloombergprep.com) proof that you have taken your Level III exam no later than five years from the day you have signed up, Bloomberg shall refund the amount you have deposited minus any credit card processing fees actually incurred. Bloomberg will refund your deposit to the same payment method you have used for making the deposit. In the event that there is a limitation preventing such original payment method to be used, Bloomberg will offer your alternative refund methods such as direct bank deposit, SWIFT wire transfer for non-US users, Amazon gift card, etc., at Bloomberg's sole discretion. Any fees incurred by Bloomberg for processing the refund using such alternative payment methods shall be deducted from the refund amount. For the removal of any doubt, if you do not meet all of the aforementioned requirements, your deposit shall not be refunded and shall be deemed to be a partial or full payment (as applicable) for the purchase of the Level III plan that you chose.
You acknowledge that your completion of the CFA exam prep course (Levels I, II, and III) and your submission of the details required for viewing your exam results are highly valuable to Bloomberg as part of our efforts to constantly improve the exam prep course and are your consideration for our refund offer. You further acknowledge and agree that our refund offer is conditioned upon your completion of the exam prep course and submission of the exam results to Bloomberg during the Eligibility Period.
Under this plan, you will have access to the Level I and Level II courses for four years from the date you submit your deposit. Your Level III course will be available for up to 12 months from the date it is activated, unless the specific plan specifies a different validity period (for instance, the Level III Sprint plan is valid for two months from the day of beginning to use it). Regardless of which Level III plan you choose, all of the courses included in this COVID-19 Assistance Plan will be deactivated and you will lose access to them five years after the day your Free Trial began.
Users who sign up for a CFA Seasonal Sale (examples: Economic Recovery Plan, Black Friday, etc.), while it is offered, are eligible to receive free access to the CFA Level I and Level II courses with whichever plan type they choose to purchase for their CFA Level III course, subject to full compliance with these TOS including the specific terms below.
Bloomberg may at its sole discretion void your eligibility and close your account if it reasonably believes that you have violated the TOS. In particular, your account will be closed if Bloomberg believes you have attempted to transfer control of your account to anyone other than yourself or attempted to sell, rent, or otherwise monetize the access to the Services that you have received.
In order to activate your account at the end of the Free Trial, you shall be required to pay the full cost of the Level III plan that you chose during your sign up. You may modify your choice of Level III plan at any time before the end of your Free Trial, by emailing support@bloombergprep.com. The CFA Seasonal Sale cannot be combined with other deals or discounts.
As the Level I and II courses are provided free, there is no option to receive a refund in the case that you qualify for the Pass Insurance Money-Back Guarantee for those levels. The Pass Insurance Money-Back Guarantee will apply to the full amount paid for the Level III Plan.
You will have four years from purchase to utilize the three courses in this package. All of the courses included in this CFA Seasonal Sale will be deactivated and you will lose access to them four years after the day your Free Trial ended.
Users who sign up for the COVID-19 Assistance Plan between March 27, 2020 and July 25, 2022 are eligible to receive free access to the GMAT Complete Prep plan, subject to full compliance with these TOS including but not limited to the specific terms below.
Bloomberg may at its sole discretion void your eligibility and close your account if it reasonably believes that you have violated the TOS. In particular, your account will be closed if Bloomberg believes you have attempted to transfer control of your account to anyone other than yourself or attempted to sell, rent, or otherwise monetize the free access to the Services that you have received.
In order to activate your account at the end of the Free Trial, you shall be required to pay a deposit equal to 50% of the regular price of the Complete Prep plan. You are required to pay the deposit at the time your Free Trial ends.
Subject to your completion of the course under the same eligibility terms as of the Pass Insurance Money Back Guarantee above (excluding the condition of having failed any exam), and subject to you sending to Bloomberg (by email to support@bloombergprep.com) proof that you have taken your GMAT exam no later than 90 days from the day your plan has expired, Bloomberg shall refund the amount you have deposited minus any credit card processing fees actually incurred. Bloomberg will refund your deposit to the same payment method you have used for making the deposit. In the event that there is a limitation preventing such original payment method to be used, Bloomberg will offer your alternative refund methods such as direct bank deposit, SWIFT wire transfer for non-US users, Amazon gift card, etc., at Bloomberg's sole discretion. Any fees incurred by Bloomberg for processing the refund using such alternative payment methods shall be deducted from the refund amount. For the removal of any doubt, if you do not meet all of the aforementioned requirements, your deposit shall not be refunded and shall be deemed to be a discounted payment for the purchase of the Complete Prep plan.
You acknowledge that your completion of the GMAT exam prep course and submission of the details required for viewing your exam results are highly valuable to Bloomberg as part of our efforts to constantly improve the exam prep course and are your consideration for our refund offer. You further acknowledge and agree that our refund offer is conditioned upon your completion of the GMAT exam prep course and submission of the exam results to Bloomberg during the Eligibility Period.
Users who sign up for the COVID-19 Complete Plan between August 30, 2020 and July 25, 2022 are eligible to receive free access to the COVID-19 Complete plan, subject to full compliance with these TOS including the specific terms below.
Bloomberg may at its sole discretion void your eligibility and close your account if it reasonably believes that you have violated the TOS. In particular, your account will be closed if Bloomberg believes you have attempted to transfer control of your account to anyone other than yourself or attempted to sell, rent, or otherwise monetize the free access to the Services that you have received.
In order to activate your account at the end of the Free Trial, you shall be required to pay a deposit equal to $299.
Subject to you completing the course, under the same eligibility terms as of the Pass Insurance Money Back Guarantee above (excluding the condition of having failed any exam), and subject to you sending to Bloomberg (by email to support@bloombergprep.com) proof that you have taken your GMAT exam no later than 90 days from the day your plan has expired, Bloomberg shall refund the amount you have deposited minus any credit card processing fees actually incurred. Bloomberg will refund your deposit to the same payment method you have used for making the deposit. In the event that there is a limitation preventing such original payment method to be used, Bloomberg will offer your alternative refund methods such as direct bank deposit, SWIFT wire transfer for non-US users, Amazon gift card, etc., at Bloomberg's sole discretion. Any fees incurred by Bloomberg for processing the refund using such alternative payment methods shall be deducted from the refund amount. For the removal of any doubt, if you do not meet all of the aforementioned requirements, your deposits shall not be refunded and shall be deemed to be a discounted payment for the purchase of the Complete Prep plan.
You acknowledge that your completion of the GMAT exam prep course and submission of the details required for viewing your exam results are highly valuable to Bloomberg as part of our efforts to constantly improve the exam prep course and are your consideration for our refund offer. You further acknowledge and agree that our refund offer is conditioned upon your completion of the GMAT exam prep course and submission of the exam results to Bloomberg during the Eligibility Period.
Users who sign up for the COVID-19 Assistance Weekly Plan between July 29, 2020 and July 25, 2022 are eligible to receive access to their plan as long as they continue to make weekly, automatically renewing payments toward their plan, subject to full compliance with these TOS, including the specific terms below.
Bloomberg may at its sole discretion void your eligibility and close your account if it reasonably believes that you have violated the TOS. In particular, your account will be closed if Bloomberg believes you have attempted to transfer control of your account to anyone other than yourself or attempted to sell, rent, or otherwise monetize the access to the Services that you have received.
In order to maintain access to your account, you will be responsible for making weekly payments of $49, charged to your credit card every seven days following your initial course registration. Payments made for the COVID-19 Assistance Weekly Plan are non-refundable and no Score Guarantee is applicable to this plan.
Users enrolled in the COVID-19 Assistance Weekly Plan are able to cancel their subscriptions at any time in their course and incur no additional charges. Upon cancellation of your subscription, you will maintain access to your course materials until the next date at which your credit card would have been charged for your weekly subscription.
Users who sign up for the Covid-19 Assistance Plan between July 1, 2020 and September 27, 2020 are eligible to receive free access to the GRE Complete Prep plan, subject to full compliance with these TOS including the specific terms below.
Mindojo may at its sole discretion void your eligibility and close your account if it reasonably believes that you have violated the TOS. In particular, your account will be closed if Mindojo believes you have attempted to transfer control of your account to anyone other than yourself or attempted to sell, rent, or otherwise monetize the free access to the Services that you have received.
In order to activate your account at the end of the Free Trial, you shall be required to pay a deposit equal to 30% of the regular price of the Complete Prep plan. You are required to pay the deposit at the time your Free Trial ends. In the event that you refer two other users, who sign up by using the personal referral link provided to you, and such users pay for any regular plan or make the deposit for the GRE Covid-19 Assistance Plan, before two weeks have passed from the end of your Free Trial, then Mindojo will not charge you the deposit amount. Mindojo may authorize the deposit amount to your credit card at the time you upgrade your Free Trial, and in the event that you become eligible for a waiver of the deposit, Mindojo will cancel the authorization. In the event that a user that you refer reverses any payment or deposit, Mindojo will be entitled to immediately charge you the full deposit amount.
Subject to you completing the course, under the same eligibility terms as of the Pass Insurance Money Back Guarantee above (excluding the condition of having failed any exam), and subject to you sending to Mindojo (by email to support@mindojo.com) proof that you have taken your GRE exam no later than 90 days from the day your plan has expired, Mindojo shall refund the amount you have deposited minus any credit card processing fees actually incurred. Mindojo will refund your deposit to the same payment method you have used for making the deposit. In the event that there is a limitation preventing such original payment method to be used, Mindojo will offer your alternative refund methods such as direct bank deposit, SWIFT wire transfer for non-US users, Amazon gift card, etc., at Mindojo's sole discretion. Any fees incurred by Mindojo for processing the refund using such alternative payment methods shall be deducted from the refund amount. For the removal of any doubt, if you do not meet all of the aforementioned requirements, your deposit shall not be refunded and shall be deemed to be a discounted payment for the purchase of the Complete Prep plan.
You acknowledge that your completion of the GRE exam prep course and submission of the details required for viewing your exam results are highly valuable to Mindojo as part of our efforts to constantly improve the exam prep course and are your consideration for our refund offer. You further acknowledge and agree that our refund offer is conditioned upon your completion of the GRE exam prep course and submission of the exam results to Mindojo during the Eligibility Period.
We may offer you, from time to time, to bid on upgrades and/or add-ons to your plan. When you bid on a plan upgrade, you provide consent for Bloomberg Prep to charge your payment method on file for the amount of your bid in exchange for the plan upgrade. You will not receive the plan upgrade until successful payment has been confirmed. There are no refunds for upgrades made via bidding, and any score guarantees will be based on the originally purchased plan (e.g., if you upgrade from a plan with a 50-point increase guarantee to one with a 70-point increase guarantee, the 50-point increase guarantee still applies).
All bidders will be notified of their bid’s outcome at the close of the auction, regardless of the outcome. The winning bids will be determined solely at the discretion of Bloomberg Prep, and no guarantees can be made regarding what a winning bid will be before the end of the bidding period.
You may on occasion be invited to “duel” with other students in your course. These friendly competitions between users are intended as a means to improve upon your learning of the academic material and engagement with the platform. Participating in a duel with another student has no bearing on your course eligibility and is not guaranteed to improve your learning stats. By agreeing to participate in a duel, you acknowledge that:
a) Your avatar, first name, and country will be visible to other users.
b) Your performance on the questions in your duel will be recorded.
c) In some cases, your duel may be asynchronous, in which case you will be competing against a student who already completed the same challenge.
If, on September 14, 2020, you had an active account on the Mindojo-branded service GRE program, you may be eligible for free and/or paid continued access along with free migration of all of your learning history from Mindojo so that you can pick up where you left off.
You acknowledge that there may be minor differences in the service.
If you have any questions contact us at support@bloombergprep.com.
We may at our sole discretion void your eligibility and close your account if we reasonably believe that you have violated the TOS or abused the transition of your account in any way.
If at the time of your purchase, you were offered a score guarantee by Mindojo, you will continue to be eligible for such benefit under the same terms as when you purchased your course, also outlined below.
To be eligible for the Mindojo/Bloomberg score guarantee, you must:
a) Start using the Services no less than 10 weeks before your exam.
b) Reach at least 95% progress through the course, by the day preceding your exam date. You can view your course progress percentage at any time on your course dashboard.
c) Take all of the simulation exams and tutoring sessions available to you.
d) Send us an official PDF of your new (and, if applicable, old) official GRE score report by emailing support@bloombergprep.com. An official GRE score is one provided by the Educational Testing Service (ETS).
e) Fully comply with this TOS.
Although this product is now transferred to the Bloomberg Prep brand, any and all refunds for customers who migrated from Mindojo will be processed and credited to customers via Mindojo.
If, on May 22, 2020, you had an active account on the previously branded service (“The Earlier GRE” or, abbreviated, “TEG”) of our GRE tutor program and you have migrated your account to Bloomberg, you may be eligible for free and/or paid continued access along with free migration of all of your learning history from TEG, so that you can pick up where you left off. You must submit an account transfer request to us by July 21, 2020, or by the date your original plan was scheduled to expire, whichever is later, in order to take advantage of this benefit.
You acknowledge that there may be minor differences in the service.
If you haven’t received an email with a personal link for migrating your account, contact us at support@bloombergprep.com.
You acknowledge that your access to the Services is subject to various terms between TEG and us. You agree that if TEG doesn’t fully comply with its obligations toward us, we may close your account without notice, and you waive all claims and demands toward us.
We may at our sole discretion void your eligibility and close your account if we reasonably believe that you have violated the TOS or abused the transition of your account in any way.
You expressly waive your right to request and your right to receive any refund (a “TEG Refund”) of any payments you have made to TEG in connection with your Earlier GRE account, except under the Score Guarantee Refunds for Migrated Customers below.
Notwithstanding, if due to the transition from TEG to us you have encountered any disruption to your learning experience, then you may request compensation from us and agree that granting of such request (such as, but not necessarily, by way of a partial refund) will be at our full discretion and you waive your right to request or claim any additional refund from us. You agree that under no circumstances shall you request a refund of an amount exceeding 10% of amounts you have previously paid TEG, except under the terms of the Score Guarantee Refunds for Migrated Customers below.
If at the time of your original purchase, TEG offered you a ‘score guarantee’ (a “TEG Guarantee”) entitling you to a refund for the cost of your Subscription if you fail to achieve a specified GRE score increase, the score increase will be measured by us, based on either a previous (taken within the past 2 years) official GRE score or an initial diagnostic exam provided by us as part of the Services. If you have taken the GRE exam more than once, we will use the highest score for purposes of measuring the applicable score.
To be eligible to rely on any TEG Guarantee you must:
Any TEG Guarantee will be a one-time offer and cannot be repeated even if you continue to use the Services again after taking the GRE exam. We shall have no obligation to provide any refund under any TEG Guarantee if we believe, in good faith, that you have not provided accurate information or you have not acted properly in the use of the Services or your claim under the TEG Guarantee scheme.
If you upgraded to a higher-level plan, you will be eligible for the score improvement of the higher-level plan. If you extended your plan, and qualify for the TEG Guarantee, you will not be refunded any fees you paid for the extension
Since we were not the merchant that received your original payment, you acknowledge that it is impossible for us to make any reversal of any past payment you have made to TEG. Therefore, fulfillment of all approved TEG Refund requests will be by way of an alternative form of payment that may change based on your country of residence and your bank. If your TEG Refund request is approved, we will offer you one or more options for receiving the TEG Refund payment, with their respective expected timeline and fees. All fees associated with the fulfillment of your TEG Refund, such as SWIFT wire fees, will be deducted from your TEG Refund amount. Depending on your country of residence and the amount of your TEG Refund, we may report your TEG Refund as income. For instance, we may issue a 1099 form to U.S. residents. All taxes and other implications due to receiving from us any payment shall be at your cost and at your exclusive responsibility.
You agree that, for the purpose of evaluating, managing, and processing a TEG Refund request, you will submit all required information, including personal information, in a timely manner. Required information may include, without limitation, proof of your TEG payments, proof of identity and ownership of a bank account under your name, and proof of taxpayer identification number. Once you submit your request, we will contact you within 3 business days to request your payment account details into which you wish to receive the payment. You acknowledge and agree that processing of your TEG Refund request may take up to 21 business days on our side, not including any turnaround time on your side, or any processing times by third parties that are involved in facilitating your request, and you waive any claims with respect to the timeliness of completion of the processing of the TEG Refund request due to any events not in our complete control.
If, on May 22, 2020, you had an active account on the previously branded service (“The Earlier GMAT” or, abbreviated, “TEG”) of our GMAT tutor program and you have migrated your account to Bloomberg, you may be eligible for free and/or paid continued access along with free migration of all of your learning history from TEG so that you can pick up where you left off. You must submit an account transfer request to us by July 21, 2020, or by the date your original plan was scheduled to expire, whichever is later, in order to take advantage of this benefit.
You acknowledge that there may be minor differences in the service.
If you haven’t received an email with a personal link for migrating your account, contact us at support@bloombergprep.com.
You acknowledge that your access to the Services is subject to various terms between TEG and us. You agree that if TEG doesn’t fully comply with its obligations toward us, we may close your account without notice, and you waive all claims and demands toward us.
We may at our sole discretion void your eligibility and close your account if we reasonably believe that you have violated the TOS or abused the transition of your account in any way.
You expressly waive your right to request and your right to receive any refund (a “TEG Refund”) of any payments you have made to TEG in connection with your Earlier GMAT account, except under the Score Guarantee Refunds for Migrated Customers below.
Notwithstanding, if due to the transition from TEG to us you have encountered any disruption to your learning experience, then you may request compensation from us and agree that granting of such request (such as, but not necessarily, by way of a partial refund) will be at our full discretion and you waive your right to request or claim any additional refund from us. You agree that under no circumstances shall you request a refund of an amount exceeding 10% of amounts you have previously paid TEG, except under the terms of the Score Guarantee Refunds for Migrated Customers below.
If at the time of your original purchase, TEG offered you a ‘score guarantee’ (a “TEG Guarantee”) entitling you to a refund for the cost of your Subscription if you fail to achieve a specified GMAT score increase, you may be eligible for a TEG Refund under certain conditions; however, this TEG Guarantee is capped at a score in the 99th percentile, which is a score of 760 (meaning that we do not guarantee you a score increase above 760). That is, if you earn a score of 710 or above on your initial diagnostic exam or official GMAT exam, you are not eligible for the TEG Guarantee.
To be eligible to rely on any TEG Guarantee you must:
Should you choose to cancel your GMAT score, you will not be able to use this to qualify for the TEG Guarantee. However, if you choose to have your score reinstated, we will honor our score guarantee, should you qualify for it.
Any TEG Guarantee will be a one-time offer and cannot be repeated even if you continue to use the Services again after taking the GMAT exam. We shall have no obligation to provide any refund under any TEG Guarantee if we believe, in good faith, that you have not provided accurate information or you have not acted properly in the use of the Services or your claim under the TEG Guarantee scheme.
If you upgraded to a higher-level plan, you will be eligible for the score improvement of the higher-level plan. If you extended your plan, and qualify for the TEG Guarantee, you will not be refunded any fees you paid for the extension.
If you received a free extension to your subscription, all of the learning requirements above (90% course completion, taking all practice exams, etc.) must be met by the date your paid subscription has expired.
Since we were not the merchant that received your original payment, you acknowledge that it is impossible for us to make any reversal of any past payment you have made to TEG. Therefore, fulfillment of all approved TEG Refund requests will be by way of an alternative form of payment that may change based on your country of residence and your bank. If your TEG Refund request is approved, we will offer you one or more options for receiving the TEG Refund payment, with their respective expected timeline and fees. All fees associated with the fulfillment of your TEG Refund, such as SWIFT wire fees, will be deducted from your TEG Refund amount. Depending on your country of residence and the amount of your TEG Refund, we may report your TEG Refund as income. For instance, we may issue a 1099 form to U.S. residents. All taxes and other implications due to receiving from us any payment shall be at your cost and at your exclusive responsibility.
You agree that, for the purpose of evaluating, managing, and processing a TEG Refund request, you will submit all required information, including personal information, in a timely manner. Required information may include, without limitation, proof of your TEG payments, proof of identity and ownership of a bank account under your name, and proof of taxpayer identification number. Once you submit your request, we will contact you within 3 business days to request your payment account details into which you wish to receive the payment. You acknowledge and agree that processing of your TEG Refund request may take up to 21 business days on our side, not including any turnaround time on your side, or any processing times by third parties that are involved in facilitating your request, and you waive any claims with respect to the timeliness of completion of the processing of the TEG Refund request due to any events not in our complete control.
Eligibility to participate in the CFA Scholarship Program is determined at our sole discretion. If deemed eligible, you are required to pay a refundable deposit to receive the scholarship. Continued access to the program is contingent upon full compliance with these Terms of Service (TOS). We reserve the right to void your eligibility and terminate your account if we reasonably believe that you have violated the TOS. Specifically, your account will be terminated if we believe you have attempted to transfer control of your account to another individual or attempted to sell, rent, or otherwise monetize the scholarship benefits.
To activate your scholarship, you must pay a fully refundable deposit. This deposit will be refunded within 30 days of you providing evidence of joining a CFA Society in your region after becoming a CFA Charterholder, and no later than five years from the date of the deposit payment. If you are unable to join a CFA Society within this timeframe, you may request an exemption, which we may grant at our sole discretion.
The scholarship does not include Ask-a-Tutor questions. While the purchase of Ask-a-Tutor questions should normally be possible, it is not guaranteed under the scholarship program.
The deposit is non-refundable if the service becomes unavailable to you for any reason other than those where you could have continued to utilize the program without the scholarship. In such cases, the deposit will be considered a partial or full payment (as applicable) for the program services you have utilized.
To initiate a refund, you must contact our support team. Refunds will be processed to the original payment method used for the deposit. If the original payment method is unavailable, alternative refund methods such as direct bank deposit, SWIFT wire transfer for non-US users, or other methods at our sole discretion may be offered. Any fees incurred for processing the refund using alternative methods will be deducted from the refund amount.
By participating in the CFA Scholarship Program, you agree to these terms and conditions. Your participation and compliance are essential for us to continue providing valuable services and maintaining the integrity of our programs.
Eligibility to participate in the User Research Program is determined at our sole discretion. If deemed eligible, you are required to pay a refundable deposit to receive access to the program. Continued access to the program is contingent upon full compliance with these Terms of Service (TOS). We reserve the right to void your eligibility and terminate your account if we reasonably believe that you have violated the TOS. Specifically, your account will be terminated if we believe you have attempted to transfer control of your account to another individual or attempted to sell, rent, or otherwise monetize the program benefits.
To activate your access to the User Research Program, you must pay a fully refundable deposit. This deposit will be refunded within 30 days of you completing the program, but under no circumstances later than five years from the date of the deposit payment. Completion of the program means timely participation in all of research activities assigned to you as you progress through at least 80% of each of the courses included in your designated research group.
Participants in the User Research Program will receive access to program resources and materials for a period of up to five years from the date of deposit payment. Continued access is subject to adherence to the TOS and any additional guidelines provided as part of the program.
The deposit is non-refundable if the service becomes unavailable to you for any reason other than those where you could have continued to utilize the program without the User Research Program. In such cases, the deposit will be considered a partial or full payment (as applicable) for the program services you have utilized.
To initiate a refund, you must contact our support team. Refunds will be processed to the original payment method used for the deposit. If the original payment method is unavailable, alternative refund methods such as direct bank deposit, SWIFT wire transfer for non-US users, or other methods at our sole discretion may be offered. Any fees incurred for processing the refund using alternative methods will be deducted from the refund amount.